ZEP Appointment Scheduling nightmare

i made an application for a ZEP permit, paid online , i am not able to schedule an appointment, i called the call centre , i was told to wait for payment to reflect, i still have the same issue, there is too many people experiencing the same problem, VFS must sort thier system out , the last time i had to make a double payment and ended up paying a penalty of 850 rands ,

i expect this to be resolved speedily or i will be taking it futher