Worst service. System wide problem: unresponsive to e-mails, playing dumb on twitter.

Worst service ever.

Booked an online appointment for VISA renewal at VFS Johannesburg, South Africa, 7-Dec-2021. Paid R1350.

Since 03-Dec-2021 I've been trying to reschedule appointment for TRV renewal.

1. 03-Dec-2021: Unable to login to account, error "last session didn't end properly" or "We were unable to connect you to your appointment booking." Cleared chache, tried different browsers, different device. No change.

2. 04-Dec-2021: Emails sent to info.zauae and info.dhsa: still unanswered after 4 weeks.

4. 06-Dec-2021: Called VFS SA helpline. They couldn't help, "System doesn't allow us to change your appointment because it's less than a day left before your appointment".

5. 07-Dec-2021: Missed my appointment.

6. 13-Dec-2021: Contacted VFS on twitter @vfsglobal explaining my issue.

Reply 1: Hi Rene, please visit the country-specific page http://vfsglobal.com by entering the name of the country you’re applying from and the country you wish to travel to/ country of citizenship, head to the section 'book an appointment' and follow the scheduling process as stated on the website of that particular country to reschedule your appointment.

... So I sent all details, screenshots, reference numbers, contact number etc, explaining that I am still unable to access my account.

Reply 2: Hi René, please note that each customer has 48 hours before their appointment to reschedule their visa appointment. Once the time has passed the applicant will have to fill out a new application canceling the old one to make a new appointment.

... So VFS wants me to book (and pay for) a new appointment even though their system is faulty and it doesn't allow me to reschedule in time. Or book a new appointment. Booking a new appointment requires logging into my account so I am unable to do even that.

VFSglobal customer support via e-mail, phone or twitter is absolutely useless.

https://twitter.com/RebornWelfare/status/***?s=20

numerous complaints from other users exist on twitter @vfsglobal about the same issue....