Worried mom

I paid for my kid's visa renewal applications on the 27th of July. As it was a group application i put the reference number that was on the deposit slip the system generated. That money has not been allocated yet and i have been emailing since and was told that it was escalated to the finance department. Today is the 21st of September it's almost 2 months and nothing . I am really worried about what is going to happen now . I have never had such a problem with VFS before. Please can someone assist?