Why do you make NON-SA Residents lives so difficult?

I sent this to VFS Global on 1 November 2017: (They did not respond)

My domestic worker had an appointment to see you this morning regarding her sons study visa. Her son is needing to enter grade 1 next year. She was told he needs to be on my medical aid or on his own... My question is, Why? It is impossible for me to include him on my medical aid or have him on his own. The cost is just too high. His mother and father are not on medical aid.

You have also requested my bank statement, I do not feel comfortable giving my domestic worker my bank statement, I am sure you understand this.

You also want a letter from the Headmaster of the school, which is fine. That will be organized.

All we want is this child to start school next year.

I am also awaiting a refund from my previous application... (Why won't you refund me my full amount seeing as it is not my fault the application process took so long on yours and home affairs behalf?) - Money grabbers!

I sent this to them this morning (7 November 2017): I have just had to call your call centre as I have had no response to my first email.

I have been told that the applicant HAS to be on a medical aid. As I said in the previous email, this is not possible as the cost is too high. Now I am told the child cannot enter grade 1 next year due to this... This is absolutely ridiculous. Why are you making life difficult for non-sa residents? This is unfair. Do Zimbabweans not deserve equal and fair education?

I requested that a letter from the doctor stating that the child is fit and healthy be accepted instead, to which was denied.

My next question is, when I app**** earlier in the year, you did not question the medical aid, you accepted a letter from the doctor and only wanted a good cause letter before giving the go ahead. Why has this changed? Do you guys not know what you are doing?