Website is down

Item: VFS Global
Rating: 1
Author: Dirk D

Hi VFS. Your website is down. My wife needs to apply for a Schengen Visa but you cannot schedule a booking as a result. When you phone the VFS Call Centre in South Africa they tell you to wait till the website is back on line. Surely there must be a backup plan to schedule a booking. We need a booking at your Cape Town office. Please advise.

This is the message you get on your website: https://online.vfsglobal.com/GlobalAppointment/Account/RegisteredLogin?q=shSA0YnE4pLF9Xzwon/x/MI24mBrB3J1rBC1vdDKa5IQdrJXKYTs+DdVJBpH9l4l7HpqmRvLSWVvCgAOQvngoRkivmZPq19ojxHeihfkHKp+dVHgyFZC7mtJvtPcY8Xr might be temporarily down or it may have moved permanently to a new web address.

Helpful (0)

Replies (3)

VFS Global's replyOfficial

16 Apr 2019, 06:54

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

Best regards,

VFS Global's reply16 Apr 2019, 06:54

Official

Best regards,

Dirk D's updateReviewer Update

16 Apr 2019, 15:07

Thank you, I have received an email requesting that I send the details to your local office. What I don't understand is that you are unable to schedule a manual booking at your Cape Town office while your website is down. People are now being delayed to apply for Visa's as a result of a booking website.

Dirk D's update16 Apr 2019, 15:07

Reviewer Update

VFS Global's replyOfficial

14 May 2019, 09:16

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Kind Regards,
VFS Global

Best regards,

VFS Global's reply14 May 2019, 09:16

Official

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Kind Regards,
VFS Global

Best regards,