Website Booking Problem

I filled out an online application for Temporary Visa Change in Conditions and proceeded to make the payment. However the website didnt respond to my prompt to placing a booking. I cannot book for submission or download the application form. I called the VFS helpline but for close to three weeks now I have not gotten anyhelp. I keep getting told we will call you back or we have escalated it. Now I am running out of days and my empoyment is threatened. Surely it cannot three weeks in any serious organisation to deal with a website technical glitch. This is disgusting disregard for clients and we do pay for this service as well. Please VFS show some empathy and professionalism.