Web interface done by a noob

My name is Ovi, I am a student in TUT and I am trying to renew my Visa to continue studying. so recently, the DHA has given over the application control work to VFS, I tried going online and following the rules, this is my experience:<br> <br> VFS web page navigational systems allow no flexibility to navigate in and out of pages, for every time I make a small mistake, I have to go back through a labyrinth of processes, so far I have had to create 4 different email addresses to try and renew my permit. the scary part is that incredibly important paperwork is being processed with this. how does an international company like VFS actually qualify to run such an interface that is so clumsily built? and a larger issue is that we can not consult with them directly lest we get an appointment online which fails so miserably. I do not under<br> <br> I am not impressed with their interface and for a company that generates such a huge income just for facilitating an application process, I expect a lot better service or atleast a smart interface online.<br> get it together VFS