VFS's Refund Request Process is an absolute nightmare

I wish I could give a half star. VFS South Africa's refund process is insanely inhumane and impossible. I have been very patient in the process, but it has now been more than 30 days since I submitted a refund request. I app**** on the 4th Feb 2021, and have been emailing them that I need to leave South Africa soon - and will need to close my bank account. On top on this, customers now have to incur unnecessary airtime costs waiting on the VFS helpline. I really hope VFS responds to this review and give our money back as quick as they take them.