VFSGLOBAL visa handlers in chaos

I required a Swiss Visa and was obliged to apply via VFSGlobal. That entity's representatives in the case in KZN had simply ceased to function and an appointment was not to be had. I was therefore forced to apply via its Pretoria offices. Ideally book and paid for a timeslot, flew to Gauteng and attended on time. I found chaos in the waiting square and ended up being seen some 3 hours after my appointment. Once into the interior/consulting room the procedure was painless and efficient. However, this entity is not doing its customers, primarily European embassies proud. Especially the Swiss who are renowned for punctuality. Lastly: this entity does not answer phone calls, does not deliver the promised calls when complaints arrive and simply brush off complaints with a vanilla reply.