VFSGlobal UK is a Terrible service Provider

VFS Global UK is a TERRIBLE service provider. I have spent countless hours juggling through its website. I went to Chicago center today (Dec 3,2018) to apply for a visa to the UK. They took my fingerprints and eye scan and stamped the document "Access UK Appointment Confirmation". They told me to ship the documents to VFS Services USA Inc in NY. However, to do that I need a UPS return shipping label from VFSGlobal website. The problem starts here. 1. I successfully created a log in at VFSglobal. But then, many times, it does not let me log in , saying "you are already logged in". 2. Once in a while, I am able to log in successfully, it insists on uploading the documents before the next step of purchasing the return shipping label. Whereas, my understanding is that I do not have to upload the documents, I actually need to ship the documents to NY address. Frustrated, I thought let me upload the documents online (even though, it is not required), it does NOT let me successfully submit this step too. Note: I uploaded the documents as per specifications, but the system will not let me click the submit button. So, again a technical snag. Since, it does not let me complete this step (online, submission of documents), I can not proceed to the next step of purchasing the shipping labels. So, the issue is: VFS should let me print the return shipping label, without the need of uploading the documents. BUT it does not let me in. I have wasted countless hours in trying to log in and completing the steps, but it will not.

Not only this, VFS Global UK has no helpline (no email , phone or chat services). So, you can not basically contact VFS to even seek help. VFS points out to UK Visa services. So, I have submitted this issue to UK Visa and immigration sevices. This is not free. I just paid additional approx 6 Pounds to submit to them the problems related to VFS. What a joke. First, VFS has technical issues, then it has no helpline to seek solution. And then, UK Visa ane Immigration services ask you to pay additional money to even look at the problem. Absolutely unprofessional services by VFS and UK visa services.