Vfsglobal refusing with Refund

Vfsglobal is refusing to give my refund since April. I submitted the refund request online and submitted the required documents but up to now i haven't received my refund. I spoke with Benard from the vfs refund call center and send numerous emails. At first Benard informed me that the refund was being processed. I called him in May and he said that i had not submitted the online refund request even though he had informed me in April that the refund was being processed. I gave him my email address and password so that he could process the refund request on his system. I called again in June and Bernard informed that he had escalated the issue to his manager and that the refund officer had ignored his emails and had not received any feedback with regard to my refund. He refused to forward the evidence that he had sent the emails to the refund officer. I requested to speak to his manager who acknowledged receiving the emails and promised to do a follow-up and come back to me. I recieved a call 3 weeks ago from Kabelo the manager who requested my login details which i provided and he apologized for the length it has taken them to process the refund. Up to now i haven't received the refund. Vfsglobal, if you do not want the refund, just say it out loud so that i can move on. Don't give me false hope when you are ******** me right!