VFS / ZEP ********** NIGHTMARE

Having made online payment on 25 October 2017, i patiently waited for the 3 working days i was advised by a call center agent. Then i had to send email of proof of payment and my login details which i did. i sent to three email addresses and i have since been sent pillar to post nothing has happened. i sent the email to the following addresses. ********** ********** and also ********** the response is automated all the time. its been 10 working days and we are running out of time to make it for the submission deadlines.It is very difficult to be patient when you are told turnaround time is 72hrs with every enquiry.