VFS UK - Incompetence personified

VFS don't deserve the 1 star. This has to be one of the worst businesses ever. I app**** for my visa months ago and the visa was granted last Thursday. VFS received my passport on Friday from the embassy and supposedly handed it to the courier on Monday but they cannot and will not give me a tracking number. I missed my flight yesterday due to their incompetence. They really do not care about their clients.