VFS *****ing money

It would appear that the refund system on VFS is a problem. I submitted my refund request on the 28th April. Th website kept kicking my submission out saying i must contact the call center i contacted the call center who said i must mail Bruce Lekhele. Bruce never replies to any emails, i called them again, they said i must capture on the website, i said the website gives an error, they then said I must mail the credit refund officer, who also never replies, i called the call center, they said i must submit on the website, explained again the website has an error, they once again said i must email Bruce, i said Bruce never replies then they said i must mail CRO, i said they don't reply, they then went the same route again, website Bruce etc. Eventually teh CRO rep**** and sent me a manual submission form. 12 May 2021 it was submitted, now they no longer reply to any emails. It is ********* to charge for a service not provided. This company is *****ing honest peoples money and getting away with it as all there escalation channels don't work. Dont know what else to do as they are the only way to submit Visa applications. We plead with DHA to cut then out and allow us to deal directly with DHA. This company is ruining your reputation