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RJ
Rojan J

1 reviews | Active since Oct 2018

21 Oct 2018, 22:20

VFS SOUTH AFRICA WEBSITE FOR PR APPLICATION UNRESPONSIVE

Hi I am experiencing the same issue as the person that was helped in this review:

https://www.hellopeter.com/vfs-global/reviews/vfs-south-africa-online-form-website-unresponsive- **********

Up until Friday I was able to edit my application for PR as a relative 27(g). However while I was trying to do some finishing touches on Saturday and Sunday, I was unable to save and continue to the next page. It was the same issue when I tried to create my brothers application during the weekend. I have tried everything from resetting WiFi to restarting my computer as well as trying on other computers and making new applications and acounts. However none of these things helped as they all showed the website failed to respond, not allowing me to go to the next page.

Any assistance would be highly appreciated. Looking forward to a favourable reply.

0
Replies (5)
VFS Global
VFS Global's reply22 Oct 2018, 08:54
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.


Kind Regards,
VFS Global

VFS Global
VFS Global's reply26 Oct 2018, 07:26
Official

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Regards.

RJ
Rojan J's update26 Oct 2018, 11:12
Reviewer Update
Thank you very much, I have been contacted by Mr Thapelo Kgwale. He was very helpful and insightful and also went the extra mile and answered the other questions I had with regards to the application . He responded to my emails promptly and also phoned me a couple of times. I also got very good help from theor call centre and everything went smoothly. However it would be nice if the individuals sitting at the various offices were on the same page as dha. As they did not take all my documents that I wished to submit as per the checklist and a bit worried it might jeopardise my application. Awaiting the decision of my application before giving full stars so for now 4 stars
RJ
Rojan J's update26 Oct 2018, 11:13
Reviewer Update
Thank you very much, I have been contacted by Mr Thapelo Kgwale. He was very helpful and insightful and also went the extra mile and answered the other questions I had with regards to the application . He responded to my emails promptly and also phoned me a couple of times. I also got very good help from theor call centre and everything went smoothly. However it would be nice if the individuals sitting at the various offices were on the same page as dha. As they did not take all my documents that I wished to submit as per the checklist and a bit worried it might jeopardise my application. Awaiting the decision of my application before giving full stars so for now 4 stars
RJ
Rojan J's update26 Oct 2018, 11:23
Reviewer Update
Can somebody from hello Peter perhaps assist me to update this review to 4 star ?