VFS South Africa does not care about people and the risk of delaying visas

VFS South Africa does not care about people. My outcome has been sitting with them from the 17th of November and the only appointment I could get was 15th of December. I app**** early because at work they need the visa but vfs delayed me by a whole month. Now I need to appeal because am told there is a document that was missing and they sent me back saying I must come back next year. They don't have empathy and consideration for our jobs that are on the line. I was told by their manager that is not their problem. Now I have paid money for appeal but they did not send me a proof of payment. Worse service provider.