VFS - shameful lack of service!!!!!!

<p>I posted complaints about ongoing TERRIBLE service from VFS on the 20th August and 6th September. I got the obligatory 'we will respond to you within 2 working days' e-mail and after the second complaint actually got a call from someone at VFS. They were very helpful and understanding about the urgency to visit the Uk to see my dying Father and understood my frustration that the COPY of my PR certificate which was app**** for in April 2015 is still outstanding 17months later (Website says a copy should take 8-10months to be processed). I am desperately needed in the UK but currently have NO proof that I am a permanent resident to enable me to return to SA!</p> <p>Despite the lady being really understanding......I have not heard anything from her since that phone call!! No follow up! No updates! No information! No help whatsoever!</p> <p>I have spoken to Brenda, Mogadi, Novusa, Willie plus a whole load of others who make countless promises and then are never heard from again!!</p> <p>VFS - if my Father dies without me there I will hold YOU to blame and I will go to ALL the media outlets to tell them what you have (or rather have not) done!!!!!</p> <p>Utterly appalled!!!!</p>