VFS refuses to refund me my money

On 2017-11-17 i paid for my friend’s visa renewal on line via my cheque account. VFS then siad that was not acceptable for her visa renewal and luckily another friend was with her, to assist with payment for the visa renewal. My friend, the visa renewal applicant, completed the form for a refund to me, and has since ocmpleted the form a second time. I have phoned VFS refunds four times now, and have still never received a return call or email from VFS, let alone the money. The answer I receive is that the person dealing with the refund is not available. It is now THREE (3) months later and I am still no closer to receiving my money back IN FULL. This is totally unacceptable, and I cannot tolerate such incompentency any longer. GIVE ME my MONEY BACK NOW!!!