vfs refunds and unreliable web portal

<p>I made two payments last year 2015 around September just because the appointment could not be scheduled with my first appointment due to the fact that the vfs database had crashed.</p> <p> </p> <p>I was told a full refund would come within 10 days but we are now in 2016 approaching a year with no refund yet.</p> <p> </p> <p>I have tried all communication and have just gave up on these guys because its more costly to keep on following up in terms of telephone calls and time.</p>