1 reviews | Active since Dec 2016

02 Dec 2016, 09:12

Vfs refund time frame terrible and frustraiting

<p>I HAVE REQUESTED A REFUND ON THE 4 OF OCTOBER,UNTIL TODAY THEY DONT PAY MY MONEY,I HAVE SENT SEVERAL EMAILS,LAST EMAIL THEY TOLD ME THE REFOUND IS BEING PROCESSED,ITS ALREADY TWO MONTHS AND NOTHING ,TO TAKE OUR MONEY IS INSTANTLY,THE SERVICE IS POOR,WAS MUCH BETTER WHEN WE HAD TO DEAL DIRECTLY WITH THE HOME AFFAIRS,IT IS UNACEPTABLE THIS KINDA SERVICE,THEY DONT CARE IF PEOPLE NEED THEY MONEY BACK TO PAY OTHER EXPENSES,ITS RIDICULOS ,SHAME ON YOU VFS,YOU EXISTENCE SUPOSED TO MAKE OUR LIFES BETTER ,BUT ITS MORE COMPLICATED THAN EVER.</p>

0
Replies (3)
VFS Global
VFS Global's reply02 Dec 2016, 13:53
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply06 Dec 2016, 14:26
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global

's update07 Dec 2016, 16:22
Reviewer Update

yes they did ,im just wating for the money to come true