VFS refund process a strategy meant to rob people!

I have been waiting for a refund since November. I filled in the forms and sent all the documents required but to date haven't received anything. Follow up calls at the VFS call centre have yielded nothing. One Mulisa at the call centre asked me to send all the refund documents which I did on the 29th of January but still no refund! Subsequent calls including 3 calls today 24 March have yielded nothing as I am put on hold for more than 7minutes each time to speak to 'the right person". Now reading similar stories on this platform..am beginning to think there is a method to all this. Either VFS makes money from interest as they hold on to people's money or they just make the refund process as frustrating as possible so people give up! Someone at VFS please correct me if I am wrong!!