1 reviews | Active since Mar 2017

22 Mar 2017, 21:51

VFS Refund process a shame

<p>Please can we have the vfs refund system investigated.I made a refund request in August last year and iam yet to receive it.All correspondence with Nina Ntshingila the Deputy DHA Operations manager has been to no avail.What explains the delay in processing a refund when the institution has been furnished with all the necessary information.This kind of service is not acceptable at all.</p> <p> </p>

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Replies (2)
VFS Global
VFS Global's reply13 Apr 2017, 15:36
Official

Good day Ms Moyo

Thank you for taking our call, it was a pleasure speaking to you.

Your matter is being attended to, and we will contact you for any further information required to resolve the issue.

Kind regards

Refunds Department

Best regards,

VFS Global
VFS Global's reply23 May 2017, 06:18
Official

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Kind Regards,
VFS Global

Best regards,