VFS Refund has not been completed in almost 6 months

I processed a payment refund form with vfs global South Africa, Brooklyn, Pretoria office on the 19th of June 2017 and have still not been refunded on the 28th of November 2017. I have followed up with emails every month. The first response i got was to provide information, which i provided promptly. The other two responses were as follows:

"Dear Sir/Madam, Thank you for your email. We have re-forwarded your email to our finance department and they will get back to you at the earliest. Important Note: In order to resolve your query as quickly and efficiently as possible: · Please do not delete the previous correspondence while replying to our email or send a fresh email as a response. · Please re-attach the documents sent by you earlier (if any) in PDF or JPEG format (less than 2 MB). Best Regards, Information Service Desk ---------- VFS GLOBAL"

I did not get a response or any sort of confirmation for the VFS finance department and have not had a response in the last 2 months.

Does this mean i will probably not get my refund? I understand that there might be getting alot of refund requests but is really a 6 month backlog?