VFS Premium Lounge disappointing

I sent email for the use of Premium Lounge in May as I was going to submit for my PR on the 8th June. My first email was sent on the 8th May. I never got any response. I then called the call centre and I was told I just have to print out my emails and take them to VFS as proof and they would accommodate me. Now I am here and I have been told to wait. I have been sittin for an hour 30 mins now and there hasnt been any movement concerning me. The question is is the service only for a certain type/ class of people? If thats the case then please add that to your website