VFS - Poor support and dont abide y DHA rules

<p>I feel the need to make this very simple should a VFS employee come across this.</p> <p>1. I submitted PRP application online on 09.10.2016</p> <p>2. I paid VFS the prescibed fee of R1350 on 09.10.2016</p> <p>3. There were no appointment slots for more than 6 months on their calendar, yet documentation is only valid for 6 months. Strange that they make you pay and cant get to you before your documents expire, the documents they tell you to get before completing application.</p> <p>4. Contacted them multiple times and they never get back to you.</p> <p>5. VFS employee took my user name and password as they did not believe me and they then changed my location *******ly.</p> <p>6. This caused me to book for appointment in JHB instead of where I registered PE.</p> <p>7. I could not reschedule before 48 hours as there were no appointments in PE for more than 6 months.</p> <p>8. 1 wek later and no feedback, this forced me to cancel appointment and take a hit in my payment. ********** I think, maybe a ploy as they feel we have no rights.</p> <p>9. They never emailed me proof of payment, I have requested this via email and still nothing.</p> <p>10. So they takemy money, force me to cancel appointment, and now do not want to refund me without proof of payment they were meant to email me but never did. I could not print proof of payment due to printer not working.</p> <p>11. How do I get my full refund with no admin fee as this is clearly VFS fault, I think this might be a ploy to ***** peoples hard earned money.</p> <p>12. I doubt they wil respond to this.</p> <p>13. If anyone knows how I can persue this matter please assist with any details.</p>