VFS password reset error

I have been locked out of my VFS account and I keep getting a "token verification failed" error after resetting the password. I have been locked out of the account for four days and I cannot figure out who to contact or email. This is after the fact that the visa fee has already been paid. If there are any delays, I stand to lose the fee due to VFS's fault. How can the customer experience be so bad for such an important issue!! Looks like a lot of other people are facing the same error and nothing is being done about it.