VFS Midrand's bad attitude

Called in Midrand to check on my permit only to be told to call the call centre whose number has been unreachable for the past 4 weeks. And the lady told me to call the call centre regardless of the fact that i told her(Charleen) its aint working and she gave me that attitute anmd said my boss said we cant help(janice). The weird thing is they can assist me if i walk in but cant assist me on the phone. how stupid is that i have got to use money to get there instead am trying to save by calling. can someone put some sense in VFS Global, honestly am up to here with this useless company, they dont train their stuff and its like they are bunch of fools playing soccer without a referee