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Alison D

1 reviews | Active since Jul 2018

16 Jul 2018, 16:48

Vfs IT Nightmare

I have spent the entire just trying to register and create login on VFS CPT site.

I have tried using browsers IE v.9, Firefox, Chrome.

When trying to register I receive different messages - to try logging in with other account, CAPTCHA didn't work, password or login is invalid.

Miraculously I received an email by logging in using Safari that I understood does not work, saying I'd registered successfully with Applicant reference no. DESPITE all messages saying I'd failed because of either CAPTCH errors or wrong password/username.

I changed my password several times to try debug it. I've cleared cache, browser history, restarted...everything.

So I have a TRV App No but cannot get past login once again to do my Online Application.

Emails sent to VFS remain unanswered.

I understand the problems are server-related, not browser.

The complaints on various Facebook sites regards the bugs and errors are mounting daily. That we have to pay for this is galling.

I don't know who to turn to as to book an appointment you have to submit online and I cannot even register!

I am utterly despondent and at my wits end.

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Replies (2)
VFS Global
VFS Global's reply17 Jul 2018, 11:49
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

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Alison D's update20 Jul 2018, 10:26
Reviewer Update
Following my HP message I did receive a message from a senior operations manager at VFS the following day requesting my phone details. I then received a call from this representative to address my issues. In the interim I managed to sort issues out and complete the entire form, including banking and appointment and received all paperwork needed. I also called VFS about non-technical but visa issues x2 and found them very helpful and professional. I had an issue with creating a double application and was told to call back if I was billed x2. Turns out I wasn't and end of the day found them really proactive, well-trained and helpful. Don't hesitate to call them and if unhappy call back and speak to another assistant.