1 reviews | Active since Nov 2016

16 Nov 2016, 12:22

VFS INCONVENIANCES

<p> </p> <p>In sequence:</p> <p>1) I apply for TRR in 04.12.2015 all requirements meet (Pending letter of recommendation from the DTI), application was rejected reason being not reference from the DTI,I Immediately recontacted the DTI who did a prompt job and gave me the neccecassy document to submit my appeal and notify to me that outcome will be send directly to the DHA</p> <p>2) I Submit my TRA on the 14 January 2016 AT 13:00 AT BRUMA BRANCH</p> <p>3) DTI send to D.H.A and copy me as follow Monday 29 February 2016</p> <p>Dear Mr Thomas C………………..,</p> <p>Your application for a recommendation in respect of a Visa extension has been finalized and the Department of Home Affairs has been informed accordingly.</p> <p>Kindly proceed to VFS offices in South African or South African High Commission/ Embassy abroad for the submission of your application.</p> <p>Kindly include a copy of the email in the application pack</p> <p>Should you need any information regarding this process do not hesitate to contact me.</p> <p>Kind Regards</p> <p>F………………...</p> <p>Administrative Assistant</p> <p>Investment Facilitation</p> <p>a Division of Trade and Investment South Africa</p> <p>Tel: ********** 720</p> <p>Fax: ********** 720</p> <p>Email: ********** <p>4) Since then have been calling Vfs call center who initially ask me to wait for 10 months Maximum time frame, COOL</p> <p>Since September15, 2016 have been told several time that, they have escalate to HA several time but have no answer .</p> <p>5) Let me not mention inconveniences cause for a service I fully paid for</p> <p>a)Haven’t be able to travel since then</p> <p>b)My Personal account have been frozen several time by local banks subject to FICA compliance</p> <p>*FROM NEDBANK</p> <p>Good Morning,</p> <p> </p> <p>Kindly find the final notification letter in respect of your Visa expiry.</p> <p> </p> <p>Please forward your new business permit to me as soon as possible, to avoid your account being restricted.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p> <br /> <br /> <br />A…………..</p> <p>Manager: Small Business Services | Nedbank Fordsburg | Nedbank Limited</p> <p>Ground Floor 286 Albertina Sisulu (Main) Rd Fordsburg Johannesburg 2092 South Africa |</p> <p> PO Box 1144 Johannesburg 2000 South Africa</p> <p>t +27 (0)11 ********** f +27 (0)11 ********** c +27 @ ********** <p>Website: nedbank.co.za</p> <p> <br /> <br /> </p> <p>*FROM NEDBANK</p> <p>Dear Valued Customer</p> <p>RE: CLIENT INFORMATION REQUIRED FOR N…………………………………… CC (the “BUSINESS”) </p> <p>FNB Business is required to maintain and verify client information on an ongoing basis, as per the Financial Intelligence Centre Act, Act 38 of 2001</p> <p>(“FICA”). FNB further has an obligation to keep on record the most recent bank verified documentation (KYC documentation) pertaining to our FNB</p> <p> Banked businesses/clients. We are therefore required to repeat the process of updating your KYC documentation at this time.</p> <p>In line with the above, please urgently provide us with all the following FICA (KYC) documentation:</p> <p> PERMIT (for foreign national) for MR T………………………….<br />Please reply and attach the above FICA (KYC) documentation without changing the subject line of the e-mail within the next 5 calendar days after</p> <p>date of this mail. </p> <p>Should we not obtain a full and clear collection of ALL the required documents, this scenario will impact your ability to transact on your</p> <p>FNB Business Account and our ability to provide you with the services you need.</p> <p>For any queries in this regard, please contact our KYC Helpdesk on 087 ********** </p> <p>Yours sincerely</p> <p>The FNB Business Account Fulfillment Team</p> <p>As this is an electronic communication it is unsigned.</p> <p>First National Bank - a division of FirstRand Bank Limited. <br /> An Authorised Financial Services and Credit Provider (NCRCP20).</p> <p>So if all the party have play and do theirs respective job I have no alternative to consider the legal route if nothing is done immediately</p> <p>We rather meet in court, I’m not only disappointed but also this has cost me a lot of money trying to be compliant and believing on the right way</p> <p>Of doing things</p> <p> </p> <p> <br /> </p> <p> </p>

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Replies (4)
VFS Global
VFS Global's reply16 Nov 2016, 14:55
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply24 Nov 2016, 06:40
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global

's update24 Nov 2016, 09:33
Reviewer Update

I have never been contacted by any of the above VFS or DHA on this regards and i'm not sur why are will they state that they have done so

i'm sure out of publicity

do they really care or we here speaking to and automate system

clear indication that no one care about us our time or the resource we used to try get what we paying for

i'm extremely dissapointed by all of this

VFS Global
VFS Global's reply02 Dec 2016, 08:29
Official

Hope this time you have been contacted by VFS representative.