VFS have failed to refund me R6,750.00 since 26th March 2021

VFS have failed to refund me R6,750.00 since 26th March 2021 and have ignored my refund request emails. When I tried to apply for the refund online it is deducting R250 from each application which is unfair because of the following reasons:

1. The error was only on one application and that was due to too many technical issues on the VFS online application form which keeps logging out after a short time and we have to refill the information.

2. Since it was a group application, VFS could not accept the applications that had no errors which is very strange and it would not even let me reschedule the remaining applications which meant I had to submit new applications under a new Group Application Reference and I paid R6,750 yet again.

3. Your online forms are really poorly developed and prone to errors – it needs to be done more professionally as the current system is very outdated.