VFS GLOBAL WILL NOT REIMBURSE MY MONEY OR RESPOND TO MULTIPLE FOLLOW UPS

I initiated a debit card payment on 4 April 2025 to VFS which glitched during processing but did not reverse and debited my account. I subsequently logged a query to VFS on 8 April 2025 with supporting documents of the transaction. Today marks 3 months of multiple follow ups and the only response I receive is an automated response that I will be contacted directly. Noone has contacted me or engaged me to show that they are working on the issue. Customer care has also not contacted me to show care to resolve the issue.