VFS Global Very Poor Service!!!!!!

The online application service is completely useless, I made payment on the 9th of August 2022 and the payment has not been allocated and I am unable to complete my application. I have submitted my proof of payment at the office in Rivonia Village(Johannesburg, South Africa) and I was promised that the payment would be allocated later that day. I have also emailed Bruce and he still has not responded. It can not take more than a week for an organisation as big as this to allocate a payment.

Can this issue be resolved as soon as possible!