1 reviews | Active since May 2013
VFS Global *******! Been waiting for 2 Refunds since June 2016.
<p>Seriously, this is our 2nd\3rd online complaint as there is no response forthcoming via email!</p> <p>My partner has been struggling to get a Permanent Residence Certifcate\Proof of Residence certificate through your Company for 3 months. After finally getting some assistance from Unathi Bovungana back in June this year, and having submitted 3 (THREE) applications due to insufficient information on the VFS Global Website, Mr Bovungana was very helpful at the Cape Town Offices and we managed to get the correct applications done and into your system, as well as both refund forms handed in, signed, and receipts given to us. </p> <p> </p> <p>We have the receipts for both refunds, dating back to the 8th of June! The first payment you received on the 16th of MARCH 2016. Thats 5 MONTHS AGO! </p> <p> </p> <p>It's now been over 6 or 7 weeks since the refund applications were handed in, and we still have no money back from you! This is unacceptable business practice! It does not take your over 30 days to process two refunds, totalling R2700-00! Is this loan interest bearing?</p> <p> </p> <p>The two refund references are: ********** 6 for R 1 350-00, and ********** 1 for R 1 350-00.</p> <p> </p> <p>I expect someone to contact me Monday morning!</p>
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Kind Regards,
VFS Global
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
It's sad when we as South Africans have to resort to this level in order to get some form of problem resolution. Taking close to 2 months from the last date of consultation to get a refund which started out almost 6 months earlier, goes to show how bad the process is.
Thank you Ms Englebrecht for contacting me and facilitating the refund, however my perception of VFS as a Company is not going to change.
It's sad when we as South Africans have to resort to this level in order to get some form of problem resolution. Taking close to 2 months from the last date of consultation to get a refund which started out almost 6 months earlier, goes to show how bad the process is.
Thank you Ms Englebrecht for contacting me and facilitating the refund, however my perception of VFS as a Company is not going to change.