VFS Global their service very horrible and so pathetic

I made payment to apply for a waiver on 28 May 2024 but until now payment hasn't reflected on their portal. I did phone and was informed that I should write an email to 2 email addresses as follows: *** and ***. I wrote several emails to these two email addresses, but they barely respond. My last email was on 9 July 2024 and till now there is no response. I must say their service is so pathetic for a global entity like VFS. Disappointed Customer