VFS Global South Africa - Very Disappointing Service

I am to say the least extremely disappointed with the service from VFS Global South Africa. Firstly, I am still waiting for a refund since May. It has been 47 working days since I app**** for this refund. They will not respond to follow ups via email and do not want to discuss refunds telephonically. I also submitted my visa application in June through the Premium Lounge and despite paying an additional R500 for a better service I had to sit and wait for 3 whole hours. I am truly hurt and disappointed with VFS and the bad experiences that I have encountered with them this year. It's a total nightmare.