VFS GLOBAL SOUTH AFRICA CUSTOMER SERVICE AND ACCOUNTS

Non-allocation of Payments for Multiple Applicants

Dear VFS Global Customer Support Team,

I am writing to express my concern and frustration regarding the non-allocation of payments for several individuals who app**** for visa services through your office. Despite making payments, applications are still pending due to the non-allocation of funds and sending emails does not help as there are no responses. Some people have lost money because they have opted to redo the application process and make another payment. If it's not the allocation of payments, it's the system that won't work in terms of downloading documents like the application form or appointment letter. Going to the VFS centre doesn't help as people are not allowed entrance if you are not in possession of all documents required for submission.

The delay in allocating payments has caused significant inconvenience and anxiety for the applicants, have a help desk that can actually assist clients.

We urge you to investigate this matter urgently and allocate the payments to the respective applications.

Thank you for your prompt attention to this matter. We look forward to seeing some changes.