Item: VFS Global
Rating: 1
Author: Twendele L

VFS Global's replyOfficial

11 May 2018, 15:19

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global's reply11 May 2018, 15:19

Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

TL

Twendele L's updateReviewer Update

15 May 2018, 14:01

I was contacted by Miss Dimakatso who requested a copie of my request of refund form that I sent to her this morning. I am really surprise to learn from Miss Dimakatso that my complain was sent back to the ''VAC" I dont even know what does it mean??? And now I have to send my complain to Thulisile who is the manager I really do not understand how Vfs service works but this is beyond frustration!!! How can it be possible, since the 06th of February I have never received an email or a call advising me that my complain was sent back to "the VAC"??? My husband and myself have been to Vfs office in Rivonia sevaral times and have never been told that the complain was sent back to "VAC"...all they said was that they had some issues with refunds!!! I had to write a review on this website for me to get a reply from Vfs services, Why??? I'm really tired and all I need right now is my money as Vfs services fail to advise me about the information that Miss Dimakatso is giving me today!!! I will not stop writing reviews on this website and will not hesitate to write to the Department of Home Affairs or to seek Legal assistance until this matter is solved!!!

TL

Twendele L's update15 May 2018, 14:01

Reviewer Update

I was contacted by Miss Dimakatso who requested a copie of my request of refund form that I sent to her this morning. I am really surprise to learn from Miss Dimakatso that my complain was sent back to the ''VAC" I dont even know what does it mean??? And now I have to send my complain to Thulisile who is the manager I really do not understand how Vfs service works but this is beyond frustration!!! How can it be possible, since the 06th of February I have never received an email or a call advising me that my complain was sent back to "the VAC"??? My husband and myself have been to Vfs office in Rivonia sevaral times and have never been told that the complain was sent back to "VAC"...all they said was that they had some issues with refunds!!! I had to write a review on this website for me to get a reply from Vfs services, Why??? I'm really tired and all I need right now is my money as Vfs services fail to advise me about the information that Miss Dimakatso is giving me today!!! I will not stop writing reviews on this website and will not hesitate to write to the Department of Home Affairs or to seek Legal assistance until this matter is solved!!!

VFS Global's replyOfficial

17 May 2018, 13:15

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Kind Regards,
VFS Global

VFS Global's reply17 May 2018, 13:15

Official

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Kind Regards,
VFS Global

Vfs Global (Rivonia) Refuses to give me my refund!!!