VFS Global *******

I recently scheduled a booking at VFS Global and then later cancelled it (all bookings, payments cancellations etc are done online). Now when I made the booking and paid it all worked seamlessly but when I tried to get a refund I found that that function does not work on the website. I tried several times over several days with the same result - it does not work! This, of course, is in the interests of VFS Global - why should they bother with refunds??? All other functions work on the website so that is obviously good enough for them. When I emailed their "help desk", I was told that I must fill in a refund request form and hand it in at a VFS office (with a supervisors signature on it). So I must now make a 200km round trip to try and get my refund because they can't be bothered sorting out their web page.