VFS Global Refund Request Ignored Despite Multiple Follow-Ups

I am disappointed with the lack of communication regarding my refund request from VFS Global South Africa.

I paid for a permanent residence application and was later informed at the VFS centre that I had completed the incorrect application form. I was advised to submit a new application after 24 hours, which I did, resulting in me paying for a second application.

I requested a refund for the original application (Web Ref No: DHA-SA-PRE-***) and provided the required information and supporting documents. However, despite following up, I have not received a response, a status update, or the refund.

The online portal does not provide a refund option for my application, and my emails to the refund department have gone unanswered. As a customer, I would appreciate clear communication and an update on the status of my refund request.

I am requesting that VFS Global review my case, provide feedback on the progress of my refund request as soon as possible.

Thank you.