VFS Global refund nightmare

I had to cancel 2 of my applications l meant to submit in Pretoria because of reasons beyond my control. I duly completed the online refund form and processes and sent all the supporting documents to the emails provided on the 24th of June. Up to now the refund has not been processed and there is no communication whatsoever about the status of the refund. I sent through several emails inquiring and tried calling but noone seems to care and address my concerns. This has been the worst experience ever, l understood and accepted the deductions that came with cancellations as it is only reasonable as with most services but the refund process has been a nightmare. I am not sure if l will ever get my money back.