NB
Nsele B

1 reviews | Active since Nov 2016

10 Nov 2016, 10:02

VFS global poor services

<p>I’m so disappointed for the kind of services received from VFS global.</p> <p>I was misleaded twice while was busy applying for temp permit for my nieces who lost their mother earlier this year by VFS agent in the Sandton Centre in JHB. The mistake from VFS agents costs me R6200.</p> <p>I was then promised to get a full refund after 30 days. I only received one refund after ±40 days and now it has been more than 60 days that I'm still waiting for the other one.</p> <p>I have been dealing with a rude, unprofessional and careless call centre agent with the name of 'Cecil Van Rooyen who has been trained to upset customers.</p> <p>VFS Global- Very very very very poor services.</p> <p> </p>

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Replies (2)
VFS Global
VFS Global's reply10 Nov 2016, 13:55
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

Best regards,

VFS Global
VFS Global's reply24 Nov 2016, 06:35
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global

Best regards,