nW
natalie W

1 reviews | Active since Jan 2011

14 Jan 2018, 16:24

VFS GLOBAL NO REFUND ON ZIMBABWE PERMIT AFTER 60 DAYS Ticket number#41112#

I helped a friend to apply for her Zimbabwe permit because the computer system was so slow and not consistent an error occurred and I paid for the permit twice, so my friend went to the centre in Midrand and filled out the form for the refund on the 10 November was told it would take 30 to 60 days to get the refund but up and till now no refund has been recived, I have called emailed sent documents get no response at all except the standard automated email response. Service is shocking and I want my refund asap

0
Replies (2)
VFS Global
VFS Global's reply15 Jan 2018, 07:48
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback.
We have sent an email through the *** requesting additional information in order to resolve your complaint and you are requested to revert on the same.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply15 Jan 2018, 14:38
Official

We have received a confirmation that you have been contacted, and the incomplete refund information has been updated.

The refund will be submitted for processing, and payment should reflect within 10-14 working day.

Kind Regards,

VFS Global