VFS GLOBAL - No Integrity

We app**** online to VFS Global for 2 visa and made payment of R334.00 via EFT on 06 Sept 2018. We were later informed that they did not accept ETF payments and were requested to complete a refund application and advised that payment would be made 30 days after the EFT was deposited. We completed and handed the application over to VFS staff at their offices on 17 Sept 2018. They confirmed receipt of the same by email. We have not been refunded. We sent numerous emails requesting the refund on 5/11/2018; 19/11/2018; 20/11/2018; and 29/11/2018 without any success.

VFS has now advised that the payment was made on 10/10/2018 which is not the case. They have not provided a proof of payment but are requesting a copy of my bank statement. How ridiculous …. I’m definitely not doing that.

How bad can it be if a company is refusing and lying about refunding an amount of R334.00 Really, I am disgusted that I have to turn to Social Media to get a refund.