VFS Global needs to up their game!

The Lesotho Exemption permit website is shocking! People are charged R1 090 to apply for a permit. On entering the date of birth, the website captures the wrong date but you cannot rectify it. The edit button does not work - and telephonically I am told that the system is broken??? When paying, the money comes off my account IMMEDIATELY (they seem to get that right) but cannot go further to get an appointment date. Again I have to phone to be told that they will sort it out and phone me back on the same day - that was yesterday and guess what ... Not right to charge so much for such bad service!!!