VFS Global Johannesburg Staff is not educated in there job and costed me two plane tickets.

I visited Portugal Visa Application center Johannesburg on 07/05/2024.

The person who assisted me was Molepo Malatela. As part of all the documents required for my Visa to visit Portugal, was my plane ticket. I showed her that I am flying from Johannesburg to Doha, then to London, then to Madeira. I asked her if I must apply for a UK Visa as well, as the stopover in London would be around 2 - 3 hours in the airport. She said that because I will not be leaving the airport, I will not need an extra Visa. Only the Portugal Visa for my Holiday in Portugal.

On my day of departure 08/06/2024 at OR Tambo International Airport, they refused to let me board the plane as they said that I will need a UK Visa at London airport, even if I do not leave the airport. I had to book a second flight traveling only through Schengen countries, to be able to continue om my Holiday

I had to buy two plane tickets now as the staff at VFS Global did not know about Visa requirements when I even asked them if I must also apply for a UK Visa for my stop over.

I feel that VFS Global should refund my initial ticket and also compensate me for the ordeal I had to go through at the airport and the struggles I had to go through finding other tickets and missing out on tours on my first day.

When I laid a compliant, the manager Baanetsi Tsotetsi told me it is my problem, they are not a travel agency, so I assume she expects me to force the staff to give me a UK visa when I told them I assume I need a UK Visa as well for the stop over.

South Africa should be ashamed of themselves to have these type staff working as such an organization who clearly does not know their job.