VFS Global Helpdesk is totally UNHELPFUL

On 1 Jul 25, I submitted a Schengen visa application at VFS global cape town for a visit to Netherlands. I only need the visa to enter the Netherlands on 5 Sep, but am departing for a prior trip to the USA on 29 July. On application I was warned of visa processing delays of 30 – 45 days, which is too late for my flight to the USA. If there is no clarity on getting my passport in time, I must withdrawing the visa application closer to the time. So I needed to enquire from the helpdesk the process (forms, timing, etc) to get my passport back. Sadly I got no helpful answer. Responses to my emails showed they hadn't bothered reading my mail. Calling the helpdesk number only offered selection options, none of which answer my question.