VFS GLOBAL HAS VERY POOR SERVICE

VFS Global is a ****.

After I got married, I received a new passport and requested my VISA to be transferred to it.

This application was done in October 2018, and til this day (which is more than 6 months later) I am still waiting for it. Their website states that this takes 6-8 weeks.

This VISA is up for renewal in NOV 2019 so I will need to start preparing for this application. This means that I actually paid for a service that I will no longer need or use since they have taken so long to process it.

At least when DHA were processing it, I could go into the branch to follow up and many times they have been able to sort it out on the spot. Now that they are processed at VFS Global I have experiences all the follwing:

1. The call center agents have intentionally hang up the telephone on me once I asked to speak with a manager

2. There are blanket responses from follow up emails that I send that shows me that they are not really looking into the issue. The responses do not even relate to my application.

3. I tried to make a complaint online and also request a refund however when you select the country of the complaint - South Africa is not an available option from the drop down menu - so you can't complain or escalate the issue to someone that can actually do something about it.

4. The asked for copies of the documents that I submitted to be emailed to them, and nothing has come from it.

VFS GLOBAL is absurd, and I simply can't understand how this very simple VISA transfer could not be sorted out given the amount that you pay fort it.

VERY VERY POOR SERVICE