VFS Global disappointment

My child was born in South Africa and hasn't left the country. On the 05th of August 2022, I did an application for her relative visa on vfs South Africa website. Paid R1500.However, I could not schedule a date to submit my application. I made numerous calls to vfs and was directed to Bruce Lukheke. I emailed him proof of payment and confirmation that it was successful. 7 days with no response I followed up and this is the response I got. .

Please provide the BR from your profile Login>>Click on Reference>>Payment>>Pre-Payment>>Download BR

Best Regards Bruce Lukhele Deputy Manager - Call Center

Despite having attached bank statement. The staff at the call center, all they can assist me is to be patient and wait. I will wait till when? If the issue of payments affected a lot of people is it not proper for affected people to be updated and given a timeline?

This is really frustrating, and no proper help is being given regarding being able to schedule dates for submission. The team is not taking this matter seriously. You cannot just take people's money and not provide the services, especially for someone trying to do the right thing. The staff at the call centre informed us if we want a refund they will take R850. For what?? Is that not ****************, Either I am refunded in full R1500 or I have a date scheduled for me to submit the application?

I am really disappointed with such services.