VFS Global deliberately holding on to my refund.

I am disappointed at how VFS Global (Cape Town) is seemingly finding it hard to simply pay my refund.

I lodged a complete application for refund on 18 September 2017. Application reference: TRV ********** . End of October, after more than a month of no communication from VFS Global I sent an email enquiring on the progress of the refund. I was told to be patient as they were experiencing an influx in refund applications.

In December, a further 2 months later, I enquired and they said they have forwarded the query to Cape Town and they would "get back to me at the earliest".

No communication has been made since then. I called customer service and asked for VFS Cape Town phone number. I was told that I can't contact Cape Town directly as VFS Global has a "central call centre".

Copies of the proof of payment and the refund application form have been provided to them in our back-and-forth email communications.

I'm not asking for anything more than just my deserved refund. All the outlined procedure has been followed and I wonder why it takes almost 4 months to process a simple refund.

I will rightfully engage legal action on this unacceptable mistreatment If it is not addressed with the diligence and urgency it deserves.

Disappointed.