VFS GLOBAL CAPE TOWN CENTRE FOR SWISS VISA BOOKING PROBLEM

So far a neutral rating given. I have been trying for two days to get my Swiss visa application booked at the Cape Town centre. I live in the countryside, several hours away. Initially the booking portal only gave a message that no booking seats are available, which is impossible as no final date is given. Jhb and Dbn showed availability but weeks away. The agent at the national call centre could not really assist and my email rep**** to (wonderfully within a few hours) was equally vague and only advised to check daily (but no dates given for the "bottle neck"). On the third day miraculously everything functioned well and I could make a booking with plenty of dates to choose from. Clearly there was a glitch or a hold on the booking system for whatever reason with no online explanation given. Lots of unnecessary stress generated and changes in itinerary considered to enable application through a different portal. What a shame that a call centre is not aware of such problems or that their IT department cannot notify potential customers on the site.